Conflict management strategies and its perceived impact on job performance of secretaries in an organisation

This research investigated the impact of conflict management on the work performance of secretaries within a company. The methodology employed a survey design. The research population comprised fifty-one secretaries at Federal Polytechnic Ede, Osun State. Three research enquiries were posed. A standardised questionnaire, entitled "Influence of Conflict Management on Job Performance of Secretaries in an Organisation Questionnaire (ICMJPSOQ)," was utilized for data collection. The instrument's reliability coefficient was calculated using the Spearman rank-order correlation coefficient, resulting in a value of 0.61. The study issues were addressed using mean and standard deviation. The findings indicated that comprehensive elimination of conflict is unattainable; managers who attempt to eradicate conflict are unlikely to survive. But those who effectively manage it tend to reap institutional advantages and personal fulfilment. Although disagreements, when adeptly handled, may be very beneficial to secretaries, they exist in both personal and professional contexts. This underscores the complexity of conflict dynamics in organizational settings. It was advised among other recommendations that management should implement conflict management strategies that enhance organisational performance; facilitate open communication between management and employees and foster interpersonal relationships among colleagues to elevate morale.